All Systems Operational

Uptime over the past 90 days. View historical uptime.
US Threat Grid Portal (Panacea) Operational
90 days ago
99.98 % uptime
Today
EU Threat Grid Portal (Panacea) Operational
90 days ago
100.0 % uptime
Today
Canada Threat Grid Portal (Panacea) Operational
90 days ago
100.0 % uptime
Today
Australia Threat Grid Portal (Panacea) Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Planned Maintenance for Cisco Secure Malware Analytics Cloud (US) Nov 1, 2025 18:00-19:00 UTC

Dear Cisco Secure Malware Analytics Users,

We're conducting planned maintenance on the Cisco Secure Malware Analytics Cloud service for the United States (formerly Threat Grid) on Saturday, November 01, 2025, from 6:00 PM to 7:00 PM UTC. This maintenance is crucial for ensuring a more resilient, scalable, and secure service for our valued customers.

What to Expect:

Downtime: During the maintenance window (6:00 PM - 7:00 PM UTC), the following services will be unavailable:

- File Analysis

- Portal (Panacea)

- API and Integration Services

We understand this maintenance may cause temporary disruptions and apologize for any inconvenience. We are committed to continuous improvement and appreciate your patience and cooperation as we enhance the Secure Malware Analytics Cloud service.

If you have any questions or require assistance, please don't hesitate to contact the Cisco Technical Assistance Center. We're here to help!

Thank you,

The Cisco Secure Malware Analytics Team
Posted on Sep 30, 2025 - 19:11 UTC
Oct 27, 2025

No incidents reported today.

Oct 26, 2025

No incidents reported.

Oct 25, 2025

No incidents reported.

Oct 24, 2025

No incidents reported.

Oct 23, 2025

No incidents reported.

Oct 22, 2025

No incidents reported.

Oct 21, 2025
SMA in EU is experiencing delays in sample processing
Resolved - This incident has been resolved.
Oct 21, 16:44 UTC
Monitoring - Sample processing in the Secure Malware Analytics (SMA) EU region is currently experiencing longer than expected processing times due to high system load.
Our team is actively monitoring the situation to mitigate the impact and restore normal processing speed as soon as possible.
Oct 21, 15:13 UTC
Oct 20, 2025

No incidents reported.

Oct 19, 2025

No incidents reported.

Oct 18, 2025
Important Notice: Planned Maintenance for Cisco Secure Malware Analytics Cloud (EU)
Completed - The scheduled maintenance has been completed.
Oct 18, 19:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 18, 18:00 UTC
Scheduled - Dear Cisco Secure Malware Analytics Users,

We're conducting planned maintenance on the Cisco Secure Malware Analytics Cloud service for Europe (formerly Threat Grid) on Saturday, October 18, 2025, from 6:00 PM to 7:00 PM UTC. This maintenance is crucial for ensuring a more resilient, scalable, and secure service for our valued customers.

What to Expect:

Downtime: During the maintenance window (6:00 PM - 7:00 PM UTC), the following services will be unavailable:

o File Analysis
o Portal (Panacea)
o API and Integration Services

Important Note: To ensures continued connectivity to Secure Malware Analytics Cloud (EU) please allow the following IPs in your firewall:

o IPv4: 62.67.214.195, 200.194.242.35
o IPv6: 2602:811:9006:6::6e, 2602:811:900c:6::6e

Allowing all listed addresses is crucial. For a complete list of required IPs, hostnames, and ports for Secure Malware Analytics, please refer to the official documentation: Required IPs and Ports for Secure Malware Analytics

We understand that this maintenance may cause temporary disruptions and apologize for any inconvenience. We are committed to continuous improvement and appreciate your patience and cooperation as we enhance the Secure Malware Analytics Cloud service.
Oct 9, 20:27 UTC
Oct 17, 2025

No incidents reported.

Oct 16, 2025

No incidents reported.

Oct 15, 2025

No incidents reported.

Oct 14, 2025

No incidents reported.

Oct 13, 2025

No incidents reported.

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